Overview
This privacy policy explains how Grit Gym collects, uses, and protects personal information when you contact us, join the gym, book classes, submit forms, or use our website.
We only use personal information where we have a lawful reason to do so, including providing services, responding to enquiries, meeting legal obligations, keeping our facility safe, and improving our business.
Information We Collect
The information we collect depends on how you interact with us. This may include details you give us directly, information created through your use of our services, and limited technical information from our website.
- Name, email address, phone number, and enquiry details.
- Membership, booking, attendance, and payment records.
- Health, injury, or accessibility information you choose to share so we can support safer training.
- Website usage data such as pages visited, device type, browser type, and approximate location derived from your connection.
How We Use Information
We use personal information to operate the gym, manage memberships and bookings, respond to messages, provide coaching, process payments, send service updates, and maintain a safe training environment.
Where you have agreed to receive marketing, we may send information about classes, offers, events, and gym updates. You can opt out of marketing at any time.
Retention
We keep personal information only for as long as needed for the purpose it was collected, including to provide services, resolve queries, keep business records, comply with legal obligations, and handle disputes.
Retention periods may vary depending on the type of information and the reason we hold it.
Your Rights
Depending on your circumstances, you may have rights to access, correct, delete, restrict, or object to how we use your personal information. You may also have the right to ask for a copy of your information in a portable format.
To exercise these rights, contact us using the details below. We may need to verify your identity before responding.
Security
We use reasonable technical and organisational measures to protect personal information. No system is completely secure, but we work to keep information protected from unauthorised access, loss, misuse, or disclosure.
Contact
For privacy questions or requests, contact Grit Gym at info@gritgym.co.uk. If you are unhappy with how we handle your information, you may also have the right to complain to the UK Information Commissioner's Office.